A Holistic Approach to Skin Care

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Service & FAQ

We are committed to providing our customers with total satisfaction, every time, guaranteed. Feel free to drop us a line to share your thoughts about our website. We are always updating information to better serve you. Please read our Privacy Policy.
For safe cosmetics:
Email skincare@pinkhorizons.com 
Toll Free (800) 664-5634
Fax (866) 626-6199
Note for professionals: To receive our wholesale price list and samples, please send an email or fax with your license number.
Frequently Asked Questions  
Our Philosophy
Shipping and Handling
Products and Ingredients
Personal Care


  • What is the Pink Rewards Program?
  • How much does it cost to join?
  • How will I earn rewards?
Our Philosophy
Q: Why choose Pink Horizons Botanical Skin Care as opposed to other natural skin care?
A: With experience, ongoing research and development, and the passion of the Pink Team, our mission is to provide unmatched products and services, toxin-free and organic ingredients, and knowledge for healthy skin. We are not the only organic, holistic skin care company; however, we do thrive in being a company that provides safe and fresh products, also giving you the opportunity to personalize your own skin care for healthier skin.
Q: Where are Pink Horizons products sold?
A: We want to keep our products at their optimal freshness levels, but many departmental stores shelve their products for several months beyond what is healthy for effective results. Using our products is akin to eating fresh oranges or carrots instead of eating them out of a can, which contain synthetic chemicals and preservatives.
We distribute our products to licensed Health Practitioners, including Estheticians, Massage Therapists, and Cosmetic Surgeons, throughout the United States, Colombia, Venezuela, and Puerto Rico. In the United States, our wholesale distribution partner is Emerson Ecologics, LLC. To become a member, click here.
Q: Do you test on animals?
A: We are AGAINST animal testing. We do not test on animals and do not use ingredients that have been tested on animals. We collaborate only with businesses that align with our values. Pink Horizons is People for the Ethical Treatment of Animals (PETA)-certified, which means that our products are cruelty-free.
Q: Is there a Recycling program in place?
A: Yes, there is. We are a Green America Certified Business. Not only do we recycle, we also use biodegradable and recycled containers, printed material from recycled sources, etc. Even our ink is soy-based and toxin-free. Our suppliers follow the same business practices as we do.
Shipping and Handling
Q: What is your return policy?
A: We ensure purity and quality in our product line and gladly accept returns for refund or replacement if there is a defective or damaged product, allergic reaction, or dissatisfaction. We want you to be happy with every product you purchase from us. 

If you are not satisfied with a product, return your product for a refund or replacement. For details, 
call us at (800) 664-5634.

If an incorrect item was shipped to you or if an item was damaged during shipment, write to us at skincare@pinkhorizons.com. We will ship the correct/replacement product to you immediately and help you with how to return the incorrect/damaged product to us.
As we supply fresh items and work toward zero waste, we can accept items if returned within 30 days of the original shipment date. Your credit card will be refunded as soon as we receive your returned shipment. Please allow up to 30 days for your refund to be processed.

For a replacement product, we will send the product at no cost to you. We are committed to providing our customers with total satisfaction, guaranteed every time. 
Q: When will my order ship?
A: Your order will be shipped within 2-4 business days. Unless otherwise specified, your order will be shipped via USPS. Based on your location, your order will typically arrive within 2 to 9 business days. This excludes orders shipped to Alaska or Hawaii, which might take 10 to 15 days.
Q: How much will the shipping charge be / how is the shipping charge calculated?
A: Shipping costs are based on the package weight and are calculated during the shopping cart checkout process. Shipping is free within the 48 Continental States. International purchases are generally a $20 flat rate charge.
Q: Where can I report a problem or make a suggestion?

Products and Ingredients
Q: Do you use parabens?
A: We use no toxic preservatives, such as parabens or phthalates. Our products are completely toxin-free. Find out how we rank as Champions at The Campaign for Safe Cosmetics.  
Q: Is the glycerin in your products animal or vegetable derived?
A: The glycerin used in our formulation is always from vegetable sources; in fact, not a single ingredient is animal derived. For a list of our ingredients, visit Our Ingredients.
Q: What is the difference between Squalene and Squalane?
A: Squalene is found in the human body, comprising approximately 12% of sebaceous secretions, and begins to decline in your 20’s. In its natural form, it is chemically unstable and tends to oxidize when exposed to air. Through a process called hydrogenation, Squalane, with its similar moisturizing and emollient properties, is more stable and less likely to break down through oxidation. Therefore, it is an excellent emollient and moisturizer in natural skin care products.
Shark liver oil is a popular source for Squalane sourced from Squalene, but we utilize Squalane that is derived from olives. 
Q: Is there a difference between Natural, Pure, and Organic?
A: Although it might seem confusing, it’s really quite simple. For a product to be considered Natural in skin care, it should be from botanically sourced ingredients that are naturally available, that is, without the use of synthetic chemicals, and manufactured in such a way as to preserve the integrity of the ingredients.
Pure refers to the absence of certain contaminants that might exist in such natural oils, even organic oils, removed or minimized to a level that is not harmful to the human body. The presence (or absence) of a contaminant can be presented in a toxicology report. For instance, THC (Δ9-tetrahydrocannabinol) is considered a contaminant in Hemp Seed Oil. Pulegone is a contaminant found in Peppermint Essential Oil.
Organic is a term that refers to ingredients that have been grown without the use of pesticides, synthetic fertilizers, sewage sludge, or been genetically modified. Whether it is in skin care or edibles, you should always aim for organic-certified by a reputable agency, such as USDA or Oregon Tilth. Look for the logo of these agencies on the products’ labels and the website that you are purchasing from.
Given the basic explanation of the words NaturalPure, and Organic, you can begin to differentiate between quality and misleading information. For instance, with respect to carrier oils and essential oils, the words ‘100% Pure’ can sometimes be ambiguous, not necessarily reflecting true product quality. So the right thing to do in this case is to know which contaminant might be present in your oil, and request a toxicology report.
When a skin care product that you pick up from the shelf or buy online says, ‘100% Natural’, this can also be ‘tricky’ too, because this is not necessarily the case, unless you read and understand most of the ingredients written on their label. So, use that as your ‘Rule of Thumb.’
Remember, cosmetic companies in the U.S. are not strictly regulated, and for several years many have taken advantage of this fact. This is the reason why Pink Horizons Botanical Skin Care emphasizes that its customers learn and research information from reputable sources, such as scientific journals.
The Pink Team has been following The Campaign for Safe Cosmetics since its initiative and continue to maintain its fight toward safe and toxin-free skin care. We strive in making sure that you receive the optimal quality that you deserve and always keep our pledge regarding ‘Truth in Labeling’, because you deserve to know what you are feeding your skin.  
Q: Are any of the Pink Horizons products gluten-free?
A: A majority of our products are gluten-free. However, the pseudocollagen that we use in our formulations is yeast-derived from Brewer's yeast extract. Yeast is known to have some gluten.
We cannot guarantee if the minimal presence of gluten will affect your health; therefore, only products that are enhanced with pseudocollagen would be the obvious exception, which are currently our Antioxidant Refining Toner and Omega Hydrating Complex.
For a product that is enhanced with pseudocollagen but gluten-free, our team is happy to formulate a product to suit your health and wellbeing. We make to order, not to stock; therefore, we can formulate a product only to meet a customer need.
Q: How are your products preserved?
A: The preservation system that we choose varies per the formula. Our emulsifications contain a calculated blend of essential oils which preserve the product against bacteria and fungi. Our Aloe-based formulations have potassium sorbate to assist in this process. We guarantee that all preservatives in our skin care products are completely natural and safe.
Q: Why do my products have an expiration date? 
A: Using our products is akin to eating fresh oranges or carrots instead of eating them out of a can, which contain synthetic chemicals and preservatives. Unlike the average skin care company, Pink Horizons Botanical Skin Care uses optimal freshness dates (not to be confused with expiration dates).
We handcraft specific formulations with organic, toxin-free ingredients. When purchased from us directly, the products that you receive are the freshest. We preserve our products in the most natural way possible and test formulations to give them the proper period in which the handcrafted formula will be the most effective, even though the products last reasonably longer, that is, resistant to mold and bacteria.
Naturally, many carrier oils commonly used in skin care have an average shelf life of 8-18 months after being pressed. If this is the case, ask yourself, how can a product formulated with any of these oils as a base, be effective past the first year and a half?
A preservative will assist a formula to maintain its integrity under various environmental conditions, such as heat or bacteria; however, a preservative will not increase nor extend the effectiveness of an ingredient. Average skin care products have a shelf life of two to three years, which we believe is rather unconscionable.
Q: Should the products be refrigerated?
A: Our products are tested for stability under conditions of normal use; however, we strongly recommend refrigerating your products for optimal freshness. Otherwise, store in a cool area, out of direct sunlight up to the suggested period, as indicated on the product label.
Q: How long will it take your products to have a noticeable effect on my skin?
A: The time it requires to regain healthier skin is different for each one of us. It depends on the skin’s condition, how many toxins it is exposed to, the history of products used, lifestyle, and diet.
With a daily and consistent regimen of cleansing, toning, and moisturizing with Pink Horizons Botanical Skin Care products, along with adequate nutrition and proper hydration, you can observe visible effects of naturally healthy skin within days. Some of our customers have felt the difference within the first 2 or 3 days!
We emphasize on developing products that are 1) safe and toxin-free, 2) fresh and pure 3) effective and contain naturally powerful ingredients, combined specifically to perform at the highest standards and in a naturally, holistic way.
Our products have no ‘filler’ ingredients, because all listed ingredients in our formulations perform specific tasks for a healthy skin. If you experience a period of acclimation to this new way of caring for your skin, consider this normal and part of your natural process towards toxin-free living; however, keep a close watch on how your body and skin react to this new, holistic, and organic approach.
The Pink Team encourages you to complement your holistic skin care regimen with a nutritious and holistic lifestyle to regain balance not just for your skin, but for your body and overall wellbeing.
Personal Care
Q: Would using oils on my skin make my face more oily?
A: Not necessarily; however, you must use the right carrier oils and ideally supplemented with essential oils that will give you optimal results.
Using a carrier oil such as Camellia oil or Jojoba Seed oil (known to be the closest one to human sebum in similarity) that is light and easily absorbed, along with essential oils that conatin slightly astringent properties; for example, Lemon, Sweet Orange, Patchouli, or Sandalwood, will leave remarkable results on dry or environmentally damaged skin.
Every person is unique and so is the skin. We encourage you to research, learn about your skin type, and listen to your body. We will be honored to assist you in this process.
Q: Should I always use a toner after I cleanse my face?
A: Definitely. A cleanser is naturally basic in pH, which assists in the process of removing excessive oils and dirt, while a toner should be on the acidic end of the pH scale to balance the pH of the skin back to a neutral level, thereby completing the cleansing process.
Furthermore, a toner is fundamental in refining your pores, refreshing your skin, and making it ready to absorb nutrients that follow. Neither the cleanser nor the toner should have an extremely drying effect, because this outcome is unsuitable for healthy skin.
Our Antioxidant Refining Toner has a unique blend of organic ingredients that do exactly what a toner should do for your skin, and it also carries plant-based collagen to give your skin an even healthier boost. 
Q: How often should I exfoliate?
A: Exfoliation should be an important part in your skin care regimen. Exfoliating allows your freshest, most radiant skin to shine because it removes the surface layer of dead cells that can prevent you from nourishing your underlying skin cells. 
How often should you exfoliate depends on your skin type and the climate you live in. If you have a sensitive or delicate skin, your skin might feel more comfortable with exfoliation once a week. Twice a week or more can be harsh and lead to irritation on the surface of your skin, which is counterproductive and unhealthy. For this same reason, harsh exfoliation on any type of skin is not recommended. If you live in a warmer region than average (like the Pink Team in Florida), you might have to exfoliate more often.
It is scientifically proven that the average adult sheds approximately 50,000 dead cells every minute. So, it would make sense to gently exfoliate every day. Then again, we encourage everyone to ‘listen to their skin,’ and do what feels comfortable. As long as you do not skip exfoliation all together, you are on the right path towards healthier, toxin-free skin.
Q: When should I use a serum if I already have a moisturizer?
A: Our serums are targeted treatments and more specialized than an ordinary moisturizer. On the same note, our current moisturizer, the Omega Hydrating Complex, is not an ordinary moisturizer; it is beyond that. Our Cell Defense Serums have an unconventional blend with moisturizing elements and other nourishing components specific to your skin type. We recommend that you use a serum specific to your skin type and apply it in the evening after you have cleansed and toned your face without using an additional moisturizer.
Studies show that your skin does most of its restorative work when you rest. We encourage subtle treatments and serums to be applied in the evening to assist your skin with this workload of toxin elimination.
Q: What is the Pink Rewards Program?
A: The Pink Rewards Program is a rewards system in which you can earn points. These points then get translated in rewards over time!
Q: How much it cost to join?
A: It is free to join! Just sign up using the Pink Rewards button on the lower right hand corner of the page!
Q: How do I earn points and rewards?
A: After you join, every purchase is recorded and you will earn 1 point per dollar spent. So for a $25 purchase, you earn 25 points. When you reach 500 points you will get an email with your first reward, a $15 gift card!